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Personal callers
Customers are welcome to bring their goods into us
personally. Please see our contacts page for opening times and out of hours
delivery / collections.
Sending
your goods to us for repair
Unless
previously agreed, all goods received by us will be booked into our system
and repaired under our Fixed Price
Repair.
When sending your items to us for repair, via Royal Mail or any other
courier, and to enable us to keep the repair costs down, please ensure
that you use a suitable and strong box.
Inside, it will need sufficient packaging to act as a cushion to
protect your goods from any knocks whilst in transit.
Please
enclose the following information with your goods:
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Your
name address and contact phone numbers |
| Company
name if applicable |
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A
description of the fault |
Clearly label the package to the following
address:
Omi Monitor Services
Cromer House
Caxton Way
Stevenage
Hertfordshire
SG1 2DF
Upon completion of repair
After the repair
of your goods we will contact you to arrange payment and
return. All
items are collected / returned using the same box and packing provided by
the customer.
Please
advise us if you will be making arrangements for your own courier to
collect or alternatively we can return your items via our courier. The
carriage cost will be added to your invoice accordingly.
Items
returned via our courier will be insured against loss or damage caused by
them. However, although we will make good any crushed packing for the
return journey, neither our courier nor we can be held responsible for any
damage incurred due to a poor box or insufficient packaging that was
provided.
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Guide
to Packing
Step
1. Use a secure box
Whenever possible, use a new box or, if you still have it, the
manufacturers original packing. The more times a box is used, the
more it loses its original protective qualities. So a previously
used box may not adequately protect your shipment. If you must
reuse a box, make sure it is rigid and in excellent condition with
no punctures, tears, rips, or corner damage, and that all flaps
are intact. Remove any labels and all other shipment markings from
the box. Choose a box strength that is suitable for the contents
you are shipping.
Step 2. Provide Internal Protection
It’s important that you cushion the contents of your package
properly. Be sure that you wrap it well, it should be surrounded
by at least 5 cm of cushioning and be placed at
least 5 cm away from the walls of the box. This
will protect your goods from shock and vibration
that can be conducted from the exterior of the box
to its contents in transit. Make sure you use enough
cushioning material to ensure that the contents do not move when
you shake the container.
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